Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at sales@purpleexpressusa.com. Returns are sent to:

Purple Express USA, LLC
6632 East McKellips Road
Mesa, AZ 85215
United States

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always reach us with any return question at sales@purpleexpressusa.com. We answer emails within 24 hours on business days.

Damages and issues
Please inspect your order on arrival and contact us right away if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions and non-returnable items
Certain items cannot be returned, including perishable goods, custom or personalized products, and personal care goods. We also do not accept returns of hazardous materials, flammable liquids, or gases. Get in touch if you have questions about a specific item.

We cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Keep in mind that your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since we approved your return, contact us at sales@purpleexpressusa.com.