Shipping policy
Shipping Policy
At Purple Express, we are committed to providing our customers with fast, reliable, and secure shipping. Below you’ll find all the important details about our shipping process, including timeframes, promotions, and how to contact us if you need assistance.
Shipping Locations
We ship worldwide, with a primary focus on the United States and Costa Rica.
We are continuously expanding our shipping options to ensure that customers from other regions can enjoy our products.
Order Processing Time
Orders are processed within 12 hours of purchase.
For U.S. orders, you can expect delivery within 1-5 business days.
For Costa Rica, we offer same-day shipping, ensuring your order arrives promptly.
Free Shipping Promotions
We offer free shipping promotions from time to time. Please check our website for any current offers.
Take advantage of exclusive discounts and free shipping by joining the Purple Club.
Shipping Methods
We use trusted shipping partners like ShipStation to handle all orders. This ensures your packages are shipped quickly and securely.
Once your order is processed, you will receive a tracking number to follow the progress of your shipment.
Customs, Duties, and Taxes
The prices displayed on our website are in USD and tax-free. However, you may be subject to import duties and taxes upon arrival in your country. These charges are determined by your local customs office.
Payment of these charges is the responsibility of the customer and will not be covered by us. For more details, please contact your local customs office.
Contact Us for Faster Processing
If you need assistance or wish to speed up the shipping process, feel free to contact us through:
WhatsApp: wa.link/8ntack
Email: purple_express@hotmail.com
Phone: +1 (480) 810-5059 (USA calls)
We’re here to assist you with any shipping-related inquiries and to ensure your order arrives quickly and safely.
Missing or Delayed Orders
If your order has not arrived within 30 days after shipping, please contact us to arrange a full refund.
Returns
If you wish to return an item, please refer to our Return Policy for further instructions.
